# BRIX vs. ServiceTitan: an AI secretary or a full operating platform?

ServiceTitan is a full field service platform for larger trades companies, priced per technician on annual contracts with a paid implementation. An AI secretary is a different tool: it answers calls, follows up leads and estimates, chases invoices and keeps the books organized. Large shops with CSR teams fit ServiceTitan; smaller crews short on office help fit the AI secretary.

## Key takeaways

- ServiceTitan's strength is depth: dispatch, pricebook, memberships, payroll, commissions and reporting for multi-department shops.
- BRIX's strength is the work around the job: answering every call, follow-up, invoice chasing, QuickBooks sync and tax-ready books.
- ServiceTitan doesn't publish prices; third-party estimates run $245–$500 per tech per month plus implementation. BRIX doesn't publish prices either.
- BRIX is month-to-month. ServiceTitan is described by third parties as an annual minimum term.
- You don't have to choose: BRIX connects with ServiceTitan.

## What's the difference between BRIX and ServiceTitan?

ServiceTitan is software your team runs. BRIX is an AI that does part of the work for you. ServiceTitan gives a dispatcher, a CSR team and a service manager a deep system to schedule, price, sell memberships, pay techs and report on every number. BRIX picks up the phone, books the job, chases the estimate and the invoice, and keeps the books ready for your accountant, so the owner of a smaller shop doesn't have to hire an office to do it.

That makes this less of a head-to-head than it looks. A 25-tech HVAC company with a call center may well be better off on ServiceTitan. A 4-truck plumbing shop where the owner answers the phone from under a sink usually needs the work done more than it needs more software.

**BRIX vs. ServiceTitan side by side (checked 2026-10-19)**

|  | BRIX | ServiceTitan |
| --- | --- | --- |
| What it is | AI secretary for blue collar businesses | Field service management platform for residential and commercial trades |
| Best for | Owner-run shops without a full office team | Multi-department shops with dispatchers, CSRs and service managers |
| Pricing | Not published; quoted | Not published; third-party estimates about $245–$500 per tech per month |
| Setup | Set up with you during onboarding | Paid implementation, reported at $5,000–$50,000+ over 2–12 months |
| Contract | Month-to-month | Annual minimum reported by third parties |
| AI call answering | AI receptionist answers 24/7, books jobs, texts back missed callers | AI Virtual Agent, a Pro product priced separately |
| Follow-up | Automatic text and email follow-up on leads and estimates; review requests | Marketing Pro and Field Pro (sales tools), priced separately |
| Dispatch and pricebook | Scheduling and dispatch by skill, location and availability | Deep dispatch board, capacity-based booking, pricebook, Pricebook Pro |
| Payroll and memberships | Payroll-ready crew timesheets | Payroll management (Essentials), configurable payroll, commissions, memberships (The Works) |
| Books and taxes | Categorized expenses, 1099 sub tracking, sales tax tracking, estimated tax reminders; doesn't file taxes | Sends financial records to your accounting system |
| QuickBooks | Syncs customers, invoices and payments | QuickBooks Online and Desktop, Sage Intacct, Xero |

_ServiceTitan details from servicetitan.com/pricing and its AI Virtual Agent page (checked 2026-10-19) and its help center (2026-10-12). Cost and contract figures are third-party estimates (OneCrew, Fieldproxy, Projul). BRIX details from BRIX's feature list._

## Who should choose ServiceTitan?

Choose ServiceTitan if most of these are true. You run roughly 10 or more technicians and are adding more. You have a dispatcher and at least one full-time CSR. Memberships are a real revenue line. You pay techs on commission or performance and want it calculated in the system. You want reporting by business unit, job type and tech. And someone on your team will own the software and its settings.

In that shop, ServiceTitan's per-tech price is spread over a lot of revenue, and its depth pays for itself. BRIX doesn't claim to match ServiceTitan's configurable payroll, membership management or call-center reporting.

## Who should choose BRIX?

Choose BRIX if the owner, a spouse or one office person is doing the phones, the follow-up, the invoicing and the bookkeeping. If calls go to voicemail while you're on a job, estimates go quiet after you send them, invoices sit unpaid for 60 days and the books get done once a quarter in a panic, the gap isn't software. It's hands. BRIX is built to be those hands.

BRIX also fits owners who don't want a year-long contract or a months-long rollout. It's month-to-month and set up with you, and your data is always yours to export.

## How do BRIX and ServiceTitan handle a job from call to books?

**One job, start to finish**

| Step | BRIX | ServiceTitan |
| --- | --- | --- |
| 1. The phone rings | AI receptionist answers 24/7, qualifies the caller and books; a missed call gets a text back within seconds | Your CSR answers using call booking; after hours, the AI Virtual Agent (Pro) can answer and book to the dispatch board |
| 2. Book and dispatch | Assigns the right crew by skills, location and availability | Dispatch board with capacity planning; Dispatch Pro and Scheduling Pro add more |
| 3. Quote | Builds the quote on site and follows up every open estimate automatically | Mobile estimates (Essentials) with pricebook options; Field Pro adds sales tools |
| 4. Invoice and collect | Turns the finished job into an invoice and politely chases unpaid ones | Invoicing in every plan; collections handled by your office |
| 5. Books | Syncs with QuickBooks, categorizes expenses, tracks 1099 subs and sales tax, reminds you of estimated tax dates | Exports invoices and payments to QuickBooks or other accounting software; bookkeeping done by your bookkeeper |

_ServiceTitan plan contents from servicetitan.com/pricing, checked 2026-10-19._

Notice the pattern. ServiceTitan gives your people better tools at each step. BRIX does steps 1, 3's follow-up, 4's chasing and 5's bookkeeping itself. That's the real choice: do you need better tools for staff you have, or do you need the work done without hiring?

## How does pricing compare?

Neither company publishes prices, so be careful with any comparison you read. For ServiceTitan, third-party estimates are about $245–$300 per tech per month for Starter, $300–$400 for Essentials and $400–$500 for The Works, plus implementation reported at $5,000–$50,000+. For a 5-tech shop at a mid-range $350 a tech, that's 5 × $350 = $1,750 a month, or $21,000 a year, before implementation and Pro add-ons. The full math for 3 and 10 trucks is on [ServiceTitan pricing](https://www.brix.so/compare/servicetitan-pricing).

BRIX is quoted for your shop. We won't print a number here that we can't stand behind. When you compare quotes, compare the work covered: ServiceTitan's base plan plus AI Virtual Agent and any sales or marketing add-ons, against what BRIX handles. Also count what each one means for headcount, such as whether you'd still need to hire a CSR or a part-time bookkeeper.

## How do the AI phone agents compare?

ServiceTitan's AI Virtual Agent answers calls and books jobs "according to job type, location, required skill sets" straight to the dispatch board, confirms and reschedules appointments, and transfers to a person when needed. ServiceTitan says it takes about 20 minutes to implement. It's a Pro product priced separately, and it works best when your ServiceTitan booking rules and capacity are already set up well.

BRIX's AI receptionist answers every call 24/7, qualifies the caller, books the job and texts back anyone it misses. The difference is what happens next: the same system follows up the estimate, sends the invoice, chases payment and records it in the books. If you're on ServiceTitan and only need after-hours calls covered, the Virtual Agent may be the simplest add. If you also need the follow-up and money side handled, look at BRIX on top.

## What about contracts and switching?

ServiceTitan's pricing page doesn't list contract terms. Third-party sources report an annual minimum term, with user reports of 15–20% renewal increases and some complaints about cancelling and exporting data. BRIX plans are month-to-month with no long-term contract, and your data is yours to export. If you're mid-contract with ServiceTitan, see the switching checklist on [ServiceTitan alternatives](https://www.brix.so/compare/servicetitan-alternatives).

## Keep ServiceTitan, add BRIX's AI on top

Plenty of shops shouldn't switch. If ServiceTitan runs your dispatch well, keep it. BRIX connects with ServiceTitan and takes the jobs your team doesn't get to: answering the overflow and after-hours calls, following up estimates, chasing invoices and keeping expenses and 1099s organized. Pick one system to own invoicing and the QuickBooks export so nothing posts twice. See [ServiceTitan integration](https://www.brix.so/integrations/servicetitan).

BRIX answers every call, books the job, follows up every estimate, chases unpaid invoices and keeps the books tax-ready. Run it on its own or alongside ServiceTitan, month-to-month.

- [AI receptionist](https://www.brix.so/features/ai-receptionist): Answers every call 24/7, qualifies the caller, books the job and texts back anyone it misses.
- [Missed-call text back](https://www.brix.so/features/missed-call-text-back): Texts a caller back within seconds when a call is missed, so the lead stays with you.
- [Sales automation](https://www.brix.so/features/sales-automation): Follows up every lead and open estimate automatically by text and email, and asks every customer for a review after the job.
- [Invoicing and payments](https://www.brix.so/features/invoicing-payments): Turns finished jobs into invoices and politely chases unpaid ones until the money is in your account.
- [Bookkeeping and tax help](https://www.brix.so/features/bookkeeping-taxes): Keeps expenses categorized, tracks 1099 subcontractors and sales tax, and reminds you of quarterly estimated tax dates. BRIX does not file taxes or give tax advice.
- [Integrations](https://www.brix.so/integrations): Connects QuickBooks, ServiceTitan, Jobber, Housecall Pro, Stripe, Google Calendar, Slack, Twilio, Gmail, Xero, Zapier and Salesforce, with custom connections on request.

## Frequently asked questions

### Is BRIX a replacement for ServiceTitan?

It can be for smaller shops, since BRIX covers calls, scheduling and dispatch, quotes, invoicing, a CRM and bookkeeping help. For large shops that rely on ServiceTitan's memberships, configurable payroll and call-center reporting, BRIX works best alongside ServiceTitan instead.

### Is BRIX cheaper than ServiceTitan?

We can't say without quoting your shop, because BRIX doesn't publish pricing and neither does ServiceTitan. Third-party estimates put ServiceTitan at about $245–$500 per tech per month plus implementation. Ask both for written quotes and compare the work each one covers.

### Does BRIX integrate with ServiceTitan?

Yes. BRIX connects with ServiceTitan, so you can keep dispatch and your techs' app in ServiceTitan and use BRIX for calls, follow-up, invoice chasing and bookkeeping help.

### What does ServiceTitan's AI Virtual Agent do?

It answers calls, books jobs to the dispatch board based on job type, location and skills, confirms and reschedules appointments, and transfers to a person when needed. It's listed as a Pro product with no published price.

### Does BRIX require a contract like ServiceTitan?

No. BRIX plans are month-to-month with no long-term contract. Third-party sources describe ServiceTitan as an annual minimum term; check your own agreement.

### Which is better for QuickBooks?

Both connect to QuickBooks. ServiceTitan exports to QuickBooks Online and Desktop, Sage Intacct and Xero. BRIX syncs customers, invoices and payments with QuickBooks and also keeps expenses categorized and 1099 subs and sales tax tracked. BRIX doesn't file taxes.

### How long does each take to set up?

ServiceTitan implementation is reported at 2–12 months by third parties. BRIX is set up with you during onboarding; how long depends on how many tools and workflows you connect.

## Related

- [ServiceTitan pricing in 2026: what it really costs per tech](https://www.brix.so/compare/servicetitan-pricing)
- [ServiceTitan alternatives: 6 options for shops that want out (or never want in)](https://www.brix.so/compare/servicetitan-alternatives)
- [ServiceTitan integration: keep ServiceTitan, add BRIX's AI on top](https://www.brix.so/integrations/servicetitan)
- [BRIX vs. Jobber: which one does the work you're behind on?](https://www.brix.so/compare/brix-vs-jobber)
- [BRIX vs. Housecall Pro: AI features in an app, or an AI that runs the office?](https://www.brix.so/compare/brix-vs-housecall-pro)
- [AI Receptionist for Contractors That Books the Job, Not Just the Message](https://www.brix.so/features/ai-receptionist)
- [Bookkeeping for contractors that keeps your books tax-ready all year](https://www.brix.so/features/bookkeeping-taxes)
- [Scheduling and Dispatch Software That Puts the Right Crew on Every Job](https://www.brix.so/features/scheduling-dispatch)
- [QuickBooks for contractors: the right version, real job costing and a sync that keeps the books matched to the jobs](https://www.brix.so/integrations/quickbooks)
- [CRM for Home Service Businesses That Fills Itself In](https://www.brix.so/features/crm)

## Sources

- [ServiceTitan, Pricing (Starter, Essentials, The Works; Pro products; prices not published)](https://www.servicetitan.com/pricing) (checked 2026-10-19)
- [ServiceTitan, AI Virtual Agent](https://www.servicetitan.com/features/pro/voice-agent) (checked 2026-10-19)
- [ServiceTitan Help, Accounting integrations](https://help.servicetitan.com/landing-page/accounting-integrations) (checked 2026-10-12)
- [OneCrew, ServiceTitan pricing (third-party estimates citing ITQlick; updated 2026-10-09)](https://www.getonecrew.com/post/servicetitan-pricing) (checked 2026-10-19)
- [Fieldproxy, ServiceTitan pricing in 2026 (competitor; third-party estimates, verified 2026-06-05)](https://www.fieldproxy.ai/fsm-software-pricing/servicetitan) (checked 2026-10-19)
- [Projul, ServiceTitan pricing analysis 2026 (competitor; cites FSM Advisor, ToolEdUp, G2, Reddit, BBB)](https://projul.com/blog/servicetitan-pricing-analysis-2026) (checked 2026-10-19)

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Written by BRIX Editorial Team. Last updated 2026-10-19.
Canonical: https://www.brix.so/compare/brix-vs-servicetitan